Privacy Policy

GrandConnects ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur services, website, and mobile application. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2.1 Personal Information:

• Name, email address, phone number
• Physical and billing addresses
• Payment information (credit card details, billing information)
• Government-issued ID for verification purposes
• Travel preferences and special requirements

2.2 Service Information:

• Pickup and destination locations
• Booking history and service usage patterns
• Communication records with our customer service
• Feedback and ratings

2.3 Technical Information:

• Device information and IP addresses
• Location data (with your consent)
• Website and app usage analytics
• Cookies and similar tracking technologies

We use your personal information for the following purposes:

• Service Delivery: To provide chauffeur services, process bookings, and manage your account
• Communication: To send booking confirmations, service updates, and customer support
• Payment Processing: To process payments and manage billing
• Safety and Security: To verify identity, prevent fraud, and ensure passenger safety
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers: With trusted third-party service providers who assist in delivering our services (payment processors, technology providers, insurance companies).

4.2 Chauffeurs: We share necessary information with assigned chauffeurs to provide the service (pickup location, contact details, special requirements).

4.3 Legal Requirements: When required by law, court order, or government authorities.

4.4 Business Transfers: In connection with mergers, acquisitions, or asset sales.

4.5 Emergency Situations: To protect the safety and security of our passengers, staff, or the public.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems
• Regular data backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Under the Protection of Personal Information Act, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to the processing of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact our Data Protection Officer at privacy@grandconnects.co.za.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website and app usage
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Generally, we retain booking and service information for 7 years for business and legal purposes. Marketing communications are retained until you opt out or request deletion.

Your personal information is primarily processed and stored in South Africa. In some cases, we may transfer data to service providers in other countries. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer
GrandConnects
Email: privacy@grandconnects.com
Phone: +27 83 925 4485
Address: 123 Business District, Sandton, Johannesburg 2196

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your personal information appropriately.